Legal
Terms of Service
Last updated: December 9, 2025
These Terms apply whenever you install or use the getFreddy Shopify app or visit www.getfreddy.app. We may update these Terms; continued use means acceptance of the latest version.
1. The Service
- getFreddy is a chatbot and reporting assistant powered by large-language models (LLMs).
- We provide the software “as is” and may add, change, or remove features at any time.
2. Accuracy of AI & Reports
A. Chatbot & AI Outputs
LLM outputs can be inaccurate, incomplete, or out of date (“hallucinations”). Content generated by the bot is for general information only. You are responsible for verifying answers before relying on them. We are not responsible for any actions taken by the bot, including but not limited to promising discounts, agreeing to returns, or providing incorrect product information.
B. Ops Manager & Reports
The Ops Manager provides summaries of sales, inventory, and other metrics. Whilst the data is fetched from your Shopify store, due to the nature of LLM, it cannot be guaranteed to be accurate. The data is provided for convenience only and may not match your official Shopify records due to data syncing delays or processing errors. Do not rely on these reports for tax, legal, or accounting purposes. Always verify data against your official Shopify admin panel before making critical business decisions.
3. Your responsibilities
- Review answers – monitor the bot’s responses for accuracy and appropriateness.
- Configure content – supply correct greetings, policies, and instructions.
- Comply with laws – do not use getFreddy to violate any law, regulation, or Shopify policy.
- Acceptable use – no harassment, hate, illegal content, or disallowed personal data (e.g., children’s sensitive information).
4. Intellectual property
- We own all rights, title, and interest in getFreddy, including software and branding.
- You own your shop content and any custom prompts you supply. You grant us a worldwide licence to use that content solely to operate the Service. We do not use your content to train AI models.
5. Subscription & payment
If you choose a paid plan, fees are charged through Shopify's billing system. Failure to pay may suspend or terminate your access. All fees are non-refundable except as required by law.
6. Privacy
Our handling of personal data is described in the getFreddy Privacy Policy, which is incorporated into these Terms.
7. Warranty disclaimer
THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ACCURACY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE BOT WILL BE ERROR-FREE OR UNINTERRUPTED, OR THAT IT WILL MEET ANY PERFORMANCE OR REVENUE TARGET.
8. Limitation of liability
YOUR USE OF THE SERVICE IS ENTIRELY AT YOUR OWN RISK. TO THE FULLEST EXTENT PERMITTED BY LAW, GETFREDDY WILL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOSS OF PROFITS, DATA, OR GOODWILL, ARISING FROM OR RELATED TO THE SERVICE. IN NO EVENT SHALL OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS EXCEED THE GREATER OF (A) ONE HUNDRED US DOLLARS ($100) OR (B) THE AMOUNT YOU HAVE PAID US IN THE LAST 12 MONTHS.
9. Indemnity
You will defend and indemnify getFreddy and its directors, employees, and partners against any claims or losses arising from (a) your misuse of the Service; (b) your violation of these Terms; or (c) any content you provide.
10. Termination
- You may uninstall the app at any time. Doing so ends your licence.
- We may suspend or terminate the Service or your access for any reason, at any time, at our sole discretion, without notice.
- Upon uninstallation, your shop data (including chat logs, reports, and analytics) will be scheduled for deletion within 14 days.
- Upon termination, Sections 4–12 survive.
11. Events outside our control
We are not responsible for any failure to perform our obligations if such failure is caused by events outside our reasonable control, including but not limited to acts of God, war, internet outages, or failures of third-party AI providers (e.g., OpenAI, Anthropic).
12. Governing law & disputes
These Terms are governed by the laws of New South Wales, Australia. Any dispute arising out of these Terms will be resolved exclusively in the courts of New South Wales.
13. Changes to these Terms
We may update these Terms from time to time. Continued use after changes take effect constitutes acceptance of the revised Terms. We will notify Merchants through Shopify email or in-app notice for material changes.
14. Contact
Questions about these Terms? Please contact us at sayhi [at] getfreddy [dot] app.