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Terms of Use – getFreddy

Last updated: 2 July 2025

These Terms of Use ("Terms") form a legal agreement between you ("you" or "Merchant") and getFreddy Pty Ltd ("getFreddy," "we," "our"). They apply whenever you install or use the getFreddy Shopify app or visit getFreddy.app. By installing, accessing, or using getFreddy, you agree to these Terms. If you do not agree, do not use the Service.

1. The Service

  • getFreddy is a chatbot powered by large-language-model (LLM) technology.
  • We provide the software "as is." We may add, change, or remove features at any time.

2. No professional advice; possible inaccuracies

Large-language-model outputs can be inaccurate, incomplete, or out of date (sometimes called "hallucinations"). Content generated by the bot is for general information only. You are responsible for verifying all answers before relying on them.

3. Your responsibilities

  • Review answers – monitor the bot's responses for accuracy and appropriateness.
  • Configure content – supply correct greetings, policies, and instructions.
  • Comply with laws – do not use getFreddy to violate any law, regulation, or Shopify policy.
  • Acceptable use – no harassment, hate, illegal content, or disallowed personal data (e.g., children's sensitive information).

4. Intellectual property

  • We own all rights, title, and interest in getFreddy, including software and branding.
  • You own your shop content and any custom prompts you supply. You grant us a worldwide licence to use that content to operate and improve the Service.

5. Subscription & payment

If you choose a paid plan, fees are charged through Shopify's billing system. Failure to pay may suspend or terminate your access.

6. Privacy

Our handling of personal data is described in the getFreddy Privacy Policy, which is incorporated into these Terms.

7. Warranty disclaimer

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ACCURACY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE BOT WILL BE ERROR-FREE OR UNINTERRUPTED, OR THAT IT WILL MEET ANY PERFORMANCE OR REVENUE TARGET.

8. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, GETFREDDY WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOSS OF PROFITS, DATA, OR GOODWILL, ARISING FROM OR RELATED TO THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY.

9. Indemnity

You will defend and indemnify getFreddy and its directors, employees, and partners against any claims or losses arising from (a) your misuse of the Service; (b) your violation of these Terms; or (c) any content you provide.

10. Termination

  • You may uninstall the app at any time. Doing so ends your licence.
  • We may suspend or terminate the Service or your access if you breach these Terms or we discontinue the Service.
  • Upon termination, Sections 4–11 survive.

11. Governing law & disputes

These Terms are governed by the laws of New South Wales, Australia. Any dispute arising out of these Terms will be resolved exclusively in the courts of New South Wales.

12. Changes to these Terms

We may update these Terms from time to time. Continued use after changes take effect constitutes acceptance of the revised Terms. We will notify Merchants through Shopify email or in-app notice for material changes.

13. Contact

Questions about these Terms? Contact us.